Frequently Asked Questions

Where can I find the HealthEdge University Course Catalog?

Click the Course Catalog button on the top right of your My Course List page, the Home page. You will then see lists of course or curriculum panels. Clicking a panel will display the course or curriculum dashboard for more information.

What is the difference between a course and a curriculum in HealthEdge University?

In our university, a course is a collection of lessons for one topic. A curriculum is a collection of courses to be taken in a certain order for a specific role.
If you want more information about our available programs and curriculum, please send us a Help Ticket.

Which courses are instructor-led and which are self-paced?

When you click the Course Catalog button, you'll see that each course is labeled e-learning (self-paced) or blended (instructor-led).
All self-paced courses can be delivered by an instructor upon request.
Many instructor-led courses will eventually be available in a self-paced format.

What courses should I take first?

All learners are required to take LMS-1000 Orientation to HealthEdge University Online before starting any other course.
The prerequisite courses for learners studying HealthRules Payor are:
- Our HRP-1000 A-E HealthRules Payor Fundamentals Series, are pre-requisite courses for most HealthRules Payor courses.
- CLA-1000 Introduction to Claims Processing, a pre-requisite for all 2000-level courses.
Please reach out with questions.

How can I learn about the HealthRules Language?

The HealthRules Payor pre-requisite courses provide ample introduction and examples of the HealthRules Language.
To learn to write the HealthRules Language, you'll need to take one of the configuration curriculums, either Product Configuration Essentials or Network Configuration Essentials.
For a list of HealthRules Language expressions and syntax guidance, look in the HealthRules Payor Training Supplement found in the Training Resources course.

Is there a general resource guide that provides steps for setting up documents (accounts, claims, practitioners, etc.?)

What certifications can I earn through HealthEdge University?

What do I do if I am being asked to pay for a course?

If you are being asked to pay for a course one of several things may be at play:
- Your company branch may be listed incorrectly in your HealthEdge University profile.
- A financial statement of work may not be in place with your company.
- Funds may not have been allocated for your company.
Please contact us for support.

How do I sign up for an in-person or virtual instructor-led training?

You can request the course via the course catalog; however, we may not have any sessions currently scheduled.
When we post a public session, we will notify you so that you can enroll in the class. You will not be allowed to enroll in a private client session without prior authorization.
Please reach out to your Branch Administrator or send us a request.

What if I want to skip a prerequisite for a course?

We allow exceptions on a case-by-case basis. Please complete a Help Ticket with your request.

What do I do if I am unable to move forward in a course?

If you don’t answer activities and concept applications correctly in a lesson, after three times you will be asked to contact us before moving forward.
Why do we do this? We've found that a quick conversation with an instructor will clarify the question or the answer. Please fill out a Help Ticket, and we'll not only unlock the activity, but we’ll get you in touch with an instructor to assist.

How do I access the HealthEdge Live Training Environment?

When you enroll in a course that requires hands-on practice, we'll assign your credentials to access our secure training StoreFront. You'll also receive instructions for setting up an application user account and, if you are learning HealthRules Payor, a server assignment specific to your organization will be designated.
Downloading Citrix Workspace for Windows to your workstation is required to access the Live Training Environment.
If you don’t already have your credentials, instructions, and assigned server information, please complete a Help Ticket.
Step-by-step instructions are within Accessing the HealthEdge University Storefront and Preparing Workstations and Laptops for Training guide in the Training Resources course.

I forget my Citrix StoreFront username and or password. What do I do?

I forget my username and or password to a HealthRules application. What do I do?

You can log into HealthRules Admin using the Learner.Admin username and password to reset your user account information within your assigned server.
Instructions to log in as the Learner.Admin account are found on page 4 of Accessing the HealthEdge University Storefront and Preparing Workstations and Laptops for Training guide in the Training Resources course.

Sometimes the application login window requires me to select a server. Which server should I select?

Each company is assigned a unique practice server within the HealthRules live training environment. If you don't know which server your company has been assigned, please fill out a Help Ticket and we will respond as soon as possible.

Why do I need to create separate credentials in order to use HealthRules Answers and Answers AdHoc?

In our training environment setup, learners practicing in HealthRules Answers will need to create a user account using the Train 1 server within the HealthRules Admin application; You must create a Train 1 user account even if you've already created one in your assigned HealthRules Payor server.
Learners practicing in HealthRules Answers AdHoc will need to create a set of credentials within the application itself.